Providers have several ways of verifying eligibility for an ABS participant:
ABS allows providers who have registered with us to verify eligibility 24 hours a day, seven days a week. The ABS Provider Portal allows providers to access member eligibility, benefit and claim information online.
FaxRecall is available for use by all providers. The system enables a provider to acquire patient and dependent eligibility, a schedule of benefits and status on claims for the specified family. The provider only has access to his patients to ensure patient confidentiality.
The provider simply needs to enter their fax number, their Tax Identification Number and the participant’s identification number into the FaxRecall System. A fax will then be generated to the fax number entered, giving all of the information indicated above.
Providers can access the FaxRecall System directly by dialing 888-494-4600 or through customer service.
If you have attempted to verify eligibility via Fax and/or Online and are encountering difficulties you may contact our Customer Service Department at the telephone number on the back of the patient’s ID card and they will assist you.
