We’re here to support you during this difficult time.
As an essential business, Automated Benefit Services (ABS) is committed to serving our clients during this challenging time, even with Michigan’s governor issuing a Stay Home, Stay Safe directive on Monday, March 23. We have moved our associates to remote operations for their safety and well-being while maintaining our full operations as part of our business continuity plans. We continue to pay claims and perform call center operations and work on billing and enrollment changes.
More details on our continuing operations during the COVID-19 are available to read here.
ABS is taking steps as a company to protect members and clients during this pandemic, including what we are doing for avoidance measures, communication and continuation of services to you, our clients, as this document details.
Many clients during this time are electing to make changes to their coverage to reflect testing and diagnosis of COVID-19. Members should review all materials given to them by their employer. Employers and brokers can contact their account manager to get assistance in changing coverage in regards to COVID-19 testing, diagnosis and treatment. We want to do everything we can to provide a seamless experience for all of our stakeholders during this difficult time.
If a member needs care due to COVID-19, they should contact their Primary Care Provider (PCP), a clinic or urgent care facility. Members should be encouraged to contact their PCP for care, direction and guidance as not to place an unnecessary burden on emergency department resources.
There are no prior authorization requirements for members to receive COVID-19 testing or for COVID-19 or suspected COVID-19 inpatient admissions.
ABS has developed for our customers and members information about “What can you do to prevent COVID-19?” Please share this information to help prevent the spread of COVID-19.
Suggested plan changes are based upon the Internal Revenue Service (IRS) allowing employers to cover all diagnostic and treatment costs associated with COVID-19 without meeting an HDHP deductible and without denying plan members’ and employees’ contributions to Health Savings Accounts (HSA). This information was published by the IRS as Notice 2020-15, at https://www.irs.gov/pub/irs-drop/n-20-15.pdf
